Pastuer Pipette

Shipping Information

• Standard Delivery: Orders are processed within 1–2 business days. Standard shipping typically takes 3–5 business days depending on your location.

• Packaging & Safety: All micropipettes are shipped in protective, shock-absorbent packaging with pre-calibrated factory quality control seals to ensure accuracy upon arrival.

• Order Tracking: Once dispatched, you will receive a confirmation email or whatsapp with a tracking code to monitor your delivery in real-time.

• Express & Bulk Orders: Expedited shipping options and special freight for bulk laboratory orders are available at checkout.

Return & Refund Policy

• Return Window: Returns are accepted within 14 days of delivery for unused items in their original, unopened packaging.

• Eligible Items: Due to laboratory safety and hygiene standards, items that have been opened, used, or exposed to liquid/samples cannot be returned unless verified as defective.

• Damaged or Defective Products: If your pipette arrives damaged, missing components, or failing calibration, please report it within 48 hours of delivery for a free replacement, repair, or full refund.

• Return Process:

  1. Contact customer support with your order number and issue details.

  2. Once approved, you will receive return instructions and shipping details.

• Refund Processing: Approved refunds will be credited back to your original payment method within 5–7 business days after inspection.